Register

The following terms and conditions apply to all purchases through the website, www.johndouglasmusic.com

Order cancellation

You can cancel your order at any point up to time of dispatch. If you wish to cancel an order you must email or telephone the shop. Items ordered before 1pm will be dispatched the same day.

Refunds/returns policy

If you are not satisfied with your purchase for any reason you may return the unused item to us in its original condition to us within 14 days of purchase. You will be responsible for the cost of returning the goods. It is recommended that you obtain proof of postage and have the cost of the goods covered in case the items go missing in transit. Where an item is faulty we may at our discretion refund the return shipping cost paid. Your statutory rights are not affected. Returns must be made to the registered address as shown below and in the returns page.

Payment and availability

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information on to the system. The total cost of your order is the price of the products ordered plus delivery.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to change any advertised price before accepting an order. All products are in stock but if for unforseen circumstance we are unable to fulfill your order you will be offered an alternative or given a refund for the unavailable product(s).

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website you must:

· Register by providing your real name, phone number, email address, payment details and other requested information

· Be over 18 years of age

· Stipulate a valid delivery address Please note that PO box numbers, hotels and accommodation addresses are not acceptable

· Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Product details

All products have a photographic image, these are for reference only and should be considered illustrative. By submitting your order to us you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product.

Delivery charges

Delivery charges are clearly displayed on the home page and again at the checkout. Please see the delivery information page for full details

Order payment

Payment can be made using options shown at checkout, through WorldPays secure gateway. Payment is subject to the gateway terms and conditions. Please note you can shop with confidence knowing that your card details will not be accessible to John Douglas Music as your details are encrypted and dealt with by WorldPay.

The registered company address of John Douglas Music T/A www.johndouglasmusic.com is:

9 Great King Street
Dumfries
DG1 1BA

VAT registration number: 402784267